Find your perfect fit — with 90 days of confidence.

At Floena, we believe menstrual care should feel comfortable, reliable, and worry-free. Learning to use reusable products or finding the right fit can take time — that’s why we give you the space to try them with confidence.

If something isn’t quite right, we’ll help you find the solution within 90 days.

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How it works

Unopened items

Unused and unopened products in their original sealed packaging may be returned within 14 days of delivery for a full refund to the original payment method.

Once we receive and inspect the returned items, we will process your refund.

Please note that return shipping costs are the responsibility of the customer.

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Opened period underwear

If you’ve opened your first pair of Floena period underwear and it’s not the right fit, you may exchange it for store credit within 90 days.

We recommend trying one pair first before opening additional items. Unopened pairs remain eligible for refund under our standard return policy.

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Floena Cups & Discs

Finding the right size for a menstrual cup or disc can take a little time.

If your Floena Cup or Disc isn’t the right fit, you may request a size exchange or refund within 90 days of purchase.

You may test the product for up to three cycles (maximum 90 days) to determine whether it works for you.

This guarantee applies to one product per customer.

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Orders from other retailers

If you purchased your Floena product from a third-party retailer, please contact the retailer directly regarding their return or exchange policy.

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Need help?

If you have questions about sizing, fit, or how to use your Floena product, our team is here to help.

Simply contact us at:
info@floena.com

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Important notes

• Refunds apply only to unused and unopened items unless stated otherwise above.

• Original shipping costs are non-refundable.

• Return shipping costs are paid by the customer.

• Products must be purchased directly from floena.com to qualify for this guarantee.