Contact Us

We're a small team and we read every message.

Whether you have a question about a product, need help with an order, or want to share feedback — get in touch and we'll do our best to help.

Customer support

Email: info@floena.com
Hours: Monday–Friday, 9:00–17:00 CET
Response time: within 24 hours on business days

For order-related questions, please include your order number (starting with #FL...) so we can find your order quickly.

Languages

We respond in English, German, and Slovenian.

Company information

Eko Flow d.o.o. (trading as Floena)
Brodarjev trg 11, 1000 Ljubljana, Slovenia
Company registration number: 9844015000
VAT number: SI74015087

Returns

For return requests, please email info@floena.com with your order number and reason for return. See our Refund Policy for full details.

Press & partnerships

For press, wholesale, or partnership inquiries, please write to info@floena.com with "Press" or "Partnership" in the subject line.

No awkwardness

Ask anything about periods

There are no silly questions. How do I know which cup size I need? Does period underwear show under tight trousers? Why is my disc leaking? Write to us — we answer within one working day, without your name if you prefer.

You can ask anonymously. We answer by email and publish the most common questions in our guides — always without personal data.

Prefer to write directly? info@floena.com · contact form

90-day comfort guaranteeFirst opened pair exchanged for store credit
Tested for harmful substancesPFAS-free, kind to sensitive skin
Shipping €4.99Free over €90 within the EU
Lasts around 2 yearsReplaces hundreds of disposables